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Dedicated Customer SupportFAQs
Here we go through the most common questions that we receive. It may not cover absolutely everything, so please do check through the other sections before contacting us using the details at the bottom of the page.
HOW DO I?
Our bags include a number of innovative features. This guide will help you to use the bag to best work with your gear.
COMPATIBILITY
Some of our bags are compatible with technical items like cameras, laptops, and tablets. In this section we will give guidance on which gear can be used with each of our bags.
WARRANTY INFORMATION
Thank you for choosing a bag from Toxic.
We are proud of our design standards and the quality of our manufacturing. Toxic offers a 5 year limited warranty against manufacturing defects, with a lifetime guarantee on bag hardware (Duralock hardware and YKK Zips)
OWNERSHIPThe warranty is limited to the original owner and cannot be transferred. Should the ownership change, the warranty will only be valid up to the statutory duration according to the applicable law in each country, provided that the original proof of purchase is available. |
LIMITATIONSWhere items are deliberately removable from a product - i.e. shoulder straps, waist straps, chest straps, detachable wallets, rainflys, section dividers, these items are warranted only against manufacturing defect, and not against loss as the result of use or transportation. We recommend loose items are kept in the pockets of the bags or left safely at home if not needed. |
DURATIONThe warranty extends from the date of purchase, as supplied on the purchase receipt, to the same date and time in five years, effectively providing a 5 year and 1 day warranty on all items. Claims will be taken from the time submitted, regardless of the timing of the return, within reason. |
CLAIMSAll warranty claims should be submitted to support@3leggedthing.com. We will endeavour to resolve your claim quickly and to your satisfaction. Bribing us with cakes is entirely unnecessary, but don't let that stop you. |
FREQUENTLY ASKED QUESTIONS
USER MANUALS
Instructions for our bags are downloadable online. Click on the link below to take you to the downloads section.
LAPTOPS AND TABLETS
Our camera bags don’t just carry photography gear, there’s dedicated slots for your laptop, tablet or both. Follow the link to the compatibility section to see the maximum laptop size each bag can carry.
I'VE LOST A...
Have you lost a shoulder strap? Your waist straps? Some of your dividers, or just need extra dividers? These spares are available to buy from our online store. If something has broken, contact our support team for help.
RETURNS & REPAIRS
If you think your product needs to be returned to us for repair or replacement, contact us using the email at the bottom of this page, with an explanation of the issue. Photos are really helpful too!
TOXIC BAG INSTRUCTIONS
Below are the links to our bag instruction manuals in several languages. Please download the manual that is specific to your bag type
HOW DO I?
Here we’ll explain how to use some of the main features of our bags. We have created videos showing the unique aspects of each bag and how you can carry your gear effectively.
 | FROG POCKET – WHERE TO STASH YOUR WET STUFF Each of our camera bags has an amphibious “Frog” pocket that’s accessible from the bag exterior. It has a waterproof lining that completely separates it from the main interior section and your expensive camera gear. On Valkyrie it’s accessible behind the lumbar padding on the rear of the bag. On Wraith it can be found on one end of the bag. |
 | HOW DO I ATTACH A TRIPOD? Valkyrie comes with in-built tripod loops that are stashed away at the front of the bag. Look at the coloured loops at the bottom of the bag front, pull them down to release the tripod loops. We recommend you fasten the straps around at least two of the legs and the centre column of your tripod, and then secure the third leg using the elastic bungee loop stashed in the side of the loop. |
 | WHERE CAN I KEEP MY VALUABLES? Each of our camera bags includes a small pocket that’s ideal for stashing cash, passports and other small valuables. We locate it on the rear of the bags so it can be worn against the body for extra security. |
 | HOW DO I KEEP MY BAG DRY IN THE RAIN? Each of the bags comes with an integrated rainfly, built into the base of the bag. To protect from the rain, pull the rainfly out and cover the bag.. |
COMPATIBILITY SECTION
Our aim is to design products that are compatible with standard mounts and profiles. To discover compatibility with your camera or tripod with our plates, L-brackets, and footwear, choose below.
 | VALKYRIE M 13” laptop, and up to 13” tablet. DSLR or mirrorless cameras with lens attached. |
 | VALKYRIE L 15” laptop and up to 13” tablet. DSLR or mirrorless cameras with lens attached. Full body or gripped camera with lens detached. |
 | WRAITH M Up to 13” laptop or tablet. DSLR or mirrorless cameras with lens attached.. |
 | WRAITH L Up to 15” laptop or tablet. DSLR or mirrorless cameras with lens attached. Full body or gripped camera with lens detached |
CONTACT US
Address Toxic Bags Unit 2A, Kinsbourne Farm, Bury End Stagsden Bedfordshire MK43 8TS United Kingdom |
General Enquiries |
Call Us Today! +44 (0)1234 828834 |